FAQ 

Is it real Gold/silver?

Yes.

How do customs work?

When submitting a form for a custom be sure to be as detailed as possible regarding the design and look. Once we receiVE THE form, our team will reach out to finalize any remaining details. We do not mke customs with cubic zirconia. For Questions regarding using your own gold to make a custom please fill out the form.

How long is the average wait time for customs?

Diamond customs take 1 to 4 weeks including processing and shipping times. All other customs take an avergae of 1 to 2 weeks for processing and shipping times. We make all customs in-house.

how long is the Wait time for orders being shipped?

Shipping times differs depending on what items you have purchased. TYPICALLY, the shipping time frame for orders shipped within CA are 2-5 days. If your order is shipping outside of CA wait times are on average 1-4 weeks inluding processing and shipping. If the item is not a custom or a grill, processing and shipping times avergae at 1-2 weeks.

Do pendants come with chain?

No, unless it states that in the product description.

do you offer repairs?

We do offer repais but you have to be local and bring the items in store so we can guage the damage and give a price for the repair(s).

Do you offer Payment plans?

Yes. In store we offer a 3 month layaway plan and financing though acima. Online we offer Afterpay as another payment option. You can also apply to Acima online.

Are these the only styles you carry?

We are always adding new inventory so if you don’t see something that you want, please reach out to inquire if that is something you would like to purchase or see more of in the future.

Do you pierce ears?

Yes, this is an in-store service and you must be 18 years or older with a valid governemnt issued ID. If you are under the age of 18 then you must have a parent or guardian present with a valid governemnt issued ID.

What kind of stones are in rings?

We offer rings with all types of different stones but the majority will be either cubic zirconia or diamonds. Be sure to read the despription of the product. If you have any QUESTIONS, you are always able to reach out.

Is it gold plated?

No, none of the items sold are plated. Everything is real/authentic gold or silver.

Do you do pictures for memory charms?

Yes, we sell memory charms and include the servive to install your photo(s). If you already have a memory charm but want to add a photo(s) to it, we even provide that service as well.